General
What's the best way to contact you?
You can send us an email at info@salicerose.com or complete the form on our Contact page. We do our best to follow up on inquires within 24 - 48 hours from Monday to Friday, excluding weekends and national holidays.
What payment methods do you accept?
We accept credit cards, debit cards, Apple Pay, and Google Pay.
I'd love to collab! Are you open to requests?
Absolutely! If you're interested in working with Salice Rose, please reach out with your collaboration / brand partnership request to businessinquiries@salicerose.com.
How old do I have to be to access adult content?
You must be at least 18 years old to access adult-content portions of the website. Access is granted only after completing the required age-verification process.
Orders
Are taxes and shipping included in the listed price?
No. Applicable taxes and shipping and handling charges are added to your merchandise total and displayed during checkout and in your order confirmation.
When is my order officially confirmed?
Your order is confirmed once you receive an order confirmation email from us. The email will include your order number and details of the items you ordered.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Shipping
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are shipping and delivery dates guaranteed?
No. Shipping and delivery dates are estimates only and cannot be guaranteed.
What are your shipping rates?
Available delivery rates will be shown in the checkout during the ordering process.
Do you ship internationally?
We only ship within the United States at this time.
What happens if my package is lost or damaged during shipping?
We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments or packages lost during shipping.
Refunds
What is your refund policy?
THERE ARE NO REFUNDS FOR PROUCTS PURCHASED ON OUR SITE.
The following products are non-returnable and nonrefundable: Salice’s closet items, posters, cosmetics, shoes, undergarments (e.g., bras, underwear, socks, etc), hats, beanies, swimsuits, products on sale, 18+ Page Preowned Items, and discontinued items.
What is your returns policy?
You may return all other products for store credit subject to the following terms:
Returns must be received by us within 30 days of the shipping date of the original order and be in original, you will be responsible for all shipping and handling charges on any product being returned. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
The product must be returned in its original condition and have the original tags attached to it. You must include a copy of the original purchase date receipt; and your store credit will be processed within approximately 10 business days of our receipt of the product(s).
I ordered the wrong size - do you offer exchanges?
Sure thing! Send an email to info@salicerose.com to initiate the exchange process.
Who covers return shipping costs?
Unless the item is defective, you will be responsible for covering the shipping costs.
Returning defective products is simple. First, email us at info@salicerose.com a photograph of your defective item and in the subject of the email write your order number. Next, we will either: (i) replace such products free of charge or (ii) provide you with store credit if the product is out of stock.
If we notify you via email that we will replace your item, then you will have ten (10) business days from the date of our email to return the defective item. We will also pay for shipping and handling fees to provide you with a replacement product.
Do you offer store credit as an alternative to refunds?
Yes, we only offer store credit; we do not refund the original payment method.
Privacy
What personal information do you collect?
Depending on how you interact with our website, we may collect information such as your name, mailing address, email address, phone number, date of birth, device information, browsing activity, location information, and purchase or product-preference information.
Why do you collect my personal information?
We use personal information for purposes such as processing and fulfilling orders, processing payments, sending receipts and order updates, providing customer service, improving our website and services, marketing, fraud prevention, and complying with legal obligations.
Do you use cookies or other tracking technologies?
Yes. We and certain third-party partners and service providers use technologies such as cookies, pixels, and web beacons for website functionality, security, analytics, and advertising.
How do I unsubscribe from promotional emails?
You can stop receiving promotional emails at any time by clicking the "unsubscribe" link at the bottom of a promotional email.