Refunds

We have a 30-day return policy, which means you have 30 days after receiving your original order to request a return.

To be eligible for a return, your item must be in its original condition, unworn or unused, and have the original tags attached to it. You’ll also need to include a copy of the original purchase date receipt.

To start a return, you can contact us at info@salicerose.com. Please note that returns will need to be sent to the following address:

Salice Rose
19197 Golden Valley Road #616
Santa Clarita, CA
United States
91387

If your return is accepted, we will send you instructions on how and where to send your package. Please note that unless the item is defective, you will be responsible for covering all shipping and handling charges on any product being returned. You bear the risk of loss during shipment, so we strongly recommend that you fully insure your return shipment against loss or damage and use a carrier that can provide proof of delivery. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@salicerose.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returning defective products is simple. First, email us at info@salicerose.com with a photograph of your defective item and write your order number in the subject line of the email. Next, we will either: (i) replace such products free of charge or (ii) provide you with store credit if the product is out of stock. If we notify you via email that we will replace your item, you will have ten (10) business days from the date of our email to return the defective item. We will pay for shipping and handling fees to provide you with a replacement product.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. The following products are non-returnable and non-refundable: Salice’s closet items, posters, cosmetics, shoes, undergarments (e.g., bras, underwear, socks, etc.), hats, beanies, swimsuits, 18+ Page Preowned Items, and discontinued items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Sure thing! Send an email to info@salicerose.com to initiate the exchange process. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and store credit is issued, make a separate purchase for the new item.

Refunds (Store Credit Only)

THERE ARE NO REFUNDS FOR PRODUCTS PURCHASED ON OUR SITE. We only offer store credit; we do not refund the original payment method.

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, your store credit will be processed within approximately 10 business days of our receipt of the product(s).

If more than 15 business days have passed since we’ve approved your return, please contact us at info@salicerose.com.